Casa de Campo, com o Registo Nacional de Turismo – RNET nº 13336
Terms and Conditions
General Booking Conditions This property only accepts payments in cash, MBWAY, or bank transfer. Bookings can be made up to two days in advance via the website www.floresdovez.pt, by email at floresdovez.sistelo@gmail.com, or through the online booking portals where Flores do Vez is listed. When completing the online booking form on our website, please enter your contact details, desired dates, accommodation type, number of guests and their ages, and any other relevant information. After reviewing and confirming availability, you will receive an email with the booking details and payment instructions. To confirm the booking, a pre-payment of 50% of the total booking value is required, to be paid by bank transfer to the account holder souflores, lda. IBAN: PT50 0018 000349984875020 78 MBway: 918 706 274 Once we receive proof of payment, you will receive a booking confirmation and the relevant details by email. A security deposit of €250 is required as a guarantee against any incidents or damages, to be paid in cash or via MBway. This amount will be returned in full in the same manner at Check-out, following inspection and confirmation by management or the maintenance provider. To remain at Flores do Vez beyond the check-out time and/or date, please check with the person in charge regarding availability. You are always welcome to leave your luggage stored in one of the outbuildings after check-out, at no additional cost.
Pricing Policy All prices include VAT. The number of guests per accommodation may not exceed the stated maximum capacity.
Changes or Cancellations All cancellations or changes to confirmed bookings must be communicated by email to floresdovez.sistelo@gmail.com. Once processed, you will receive email confirmation of the cancellation or change, including any refund details in relation to amounts already charged, where applicable. Cancellation conditions:
- Up to 21 days before the check-in date: full refund of the pre-payment.
- Up to 15 days before the expected arrival date: the amount is converted into a voucher valid for 3 months, excluding peak season.
- Within 14 days of the arrival date: no refund will be issued for any amounts already paid.
Please note that cancellation costs (such as bank transfer fees or other payment charges, where applicable) are not our responsibility. Refunds will be processed within 30 days of the confirmed cancellation or change.
General Stay Conditions Check-in: from 4:00 PM (or as agreed). Check-out: by 11:00 AM (or as agreed). Maximum capacity: as per the booking. Smoking is not permitted indoors. Pets are not allowed. Gatherings or parties are not permitted. Respect for silence and the surrounding nature is essential.
Amenities Free WiFi internet access is available throughout the property. Breakfast products will be provided for guests to enjoy at their own pace and preference. The houses feature a fully equipped kitchen, air conditioning, mechanical ventilation with continuous fresh air circulation, and underfloor heating in the bathrooms.
Cleaning and Tidying A final cleaning service is included in the booking price. Any additional cleaning services requested will incur extra charges and will only be carried out upon request and approval by Flores do Vez. Additional bed linen and towels are available at an extra cost. Prices on request. For any items, bed/bath linen, furniture, and/or other property belonging to Flores do Vez that are not found in the accommodation at the time of cleaning or check-out, the guest will be charged the replacement value.
Personal Belongings and Valuables Flores do Vez is not responsible for items or belongings left in common areas of the accommodation, or for any valuables or money left in the accommodation. We advise guests to always lock the door when leaving their house during their stay, as the accommodations do not have a safe. During the guest’s absence, the house must remain locked. Items forgotten after check-out will be kept by Flores do Vez for a maximum period of 60 days from the departure date. During this period, items must be collected from the property. After this period, management will dispose of them in the most appropriate and cost-effective manner.
Extra Activities and Services All extra services should be requested as far in advance as possible. The price of extra service(s) varies according to availability, requested dates, and type of service(s). Availability and prices will be confirmed by Flores do Vez in due course. The cost of these extra services or activities is not automatically included in the total online booking cost and must be paid separately during the stay or activity. For more information, please contact Flores do Vez.
Parking Given the unique location of Flores do Vez, there is no on-site parking.
Sustainability and Environment Flores do Vez is committed to preserving the environment. We kindly ask for your cooperation in:
- Responsible use of water and energy
- Waste separation
- Respect for local wildlife and flora
Safety and Emergencies
- General emergency: 112
Nearest services:
- Health centre: USF UARCOS (R. Eng. Amaro da Costa 39, Arcos de Valdevez – 22 km) +351 258 510 030
- Pharmacy: Farmácia Sta. Bárbara (R. Dr. Joaquim Carlos da Cunha Cerqueira 103, 4970-457 Arcos de Valdevez – 21 km) +351 258 514 090
- Hospital: Hospital de Santa Luzia (Estr. de Santa Luzia 50 4900, 4900-408 Viana do Castelo – 68 km) +351 258 802 100
The houses are equipped with a fire safety system. A first aid kit is available in the outbuilding.
Livro de reclamações (Complaints Book)
https://www.livroreclamacoes.pt/Utilizador/AutenticacaoConsumidor